The WakeBase Refund Policy

Effective Date: 23/07/25
Last Updated: 23/07/25

Our Commitment to You

At The WakeBase, we're confident in the value of our community and educational content. We want you to be completely satisfied with your membership experience.

Free Trial Period

All new members receive a 7-day free trial to explore everything The WakeBase has to offer before any payment is processed. During this trial period, you have full access to:

• All video tutorials and educational content
• Community forums and member interactions
• Wellness hub resources
• Progress tracking tools

No charges will be applied during your free trial period. You may cancel at any time during the trial without any obligation.

14-Day Refund Guarantee

If you decide The WakeBase isn't right for you after your trial period ends, we offer a 14-day money-back guarantee from the date your first payment is processed.

Eligibility Requirements

To qualify for a refund, you must:

• Request the refund within 14 days of your first payment
• Submit your refund request through our official channels (see "How to Request a Refund" below)
• Provide a brief reason for your refund request (for service improvement purposes)

What's Covered

Our refund guarantee covers:

• Annual membership fees

What's Not Covered

Refunds do not apply to:

• Memberships active for more than 14 days after first payment
• Third-party charges or fees
• Physical products or merchandise (if any)
• Services used in violation of our Terms of Service

How to Request a Refund

To request a refund, please:

1. Email us at ruperttwitchett@outlook.com with "Refund Request" in the subject line
2. Include your account email address and membership details
3. Provide a brief reason for your refund request

We aim to process all refund requests within 5-7 business days of receipt.

Annual Membership Considerations

The WakeBase operates on an annual membership model to align with wakeboarding's seasonal nature. Please consider:

• Our content and community remain active year-round with monthly giveaways, rewards, and events
• The annual pricing provides significant value compared to individual coaching sessions
• New content is regularly added throughout the year

Subscription Management

You maintain full control over your membership:

• Cancel anytime through your account settings
• No automatic renewals without your explicit consent
• Clear communication before any billing cycles

Special Circumstances

We may consider refund requests outside our standard policy in exceptional circumstances, including:

• Technical issues preventing access to content
• Medical circumstances preventing participation
• Billing errors or unauthorised charges

Each case will be reviewed individually at our discretion.

No Partial Refunds

Due to the nature of our annual membership model and the immediate access provided to all content, we do not offer partial or pro-rated refunds for unused portions of memberships.

Contact Information

For refund requests or questions about this policy:

Email: ruperttwitchett@outlook.com
Subject Line: "Refund Request" or "Refund Policy Question"

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Legal Disclaimers

This refund policy does not affect your statutory rights as a consumer under applicable consumer protection laws. In some jurisdictions, you may have additional rights that cannot be waived or limited by this policy.

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This refund policy is designed to be fair and transparent. We're committed to providing excellent value and service to The WakeBase community. If you have any questions or concerns, please don't hesitate to reach out.